Terms of Service

CustomerHowFar is operated by Ebofuale Victor, Lagos, Nigeria (“we”, “us”). You can reach us at dprogrammar@gmail.com.

1. What CustomerHowFar is

CustomerHowFar is an online directory. It helps customers find artisans and businesses in Nigeria, see their work, and contact them directly by WhatsApp, phone or email.

• We are not a party to any deal between a customer and a business. Any agreement about work, prices, deposits, delivery or refunds is only between you and the business.
• We do not employ the businesses listed and we do not guarantee their work, prices, availability, qualifications or honesty.
• We do not handle payments between customers and businesses.

2. Your account

• You must be at least 18 years old to create an account.
• Give true information and keep it up to date.
• Keep your password private. You are responsible for what happens on your account. Tell us straight away if you think someone else has used it.
• One person, one account. Don't create accounts for other people without their permission.

3. If you are a customer

• Check a business carefully before you pay or hand over anything valuable. Agree the price and the work in writing (for example on WhatsApp). Read our safety tips.
• Be honest and respectful when you contact businesses and when you write reviews.
• Don't use contact details from CustomerHowFar to send spam or for any unlawful purpose.

4. If you list a business

• You must own the business or be allowed to list it.
• Everything in your listing must be true and up to date: name, services, location, opening hours and contact details.
• Photos must show your own work. Don't use photos you found online or that belong to someone else.
• Treat customers fairly, do the work you agree to, and follow Nigerian law, including consumer protection law.
• You give us permission to show your listing, photos and reviews on CustomerHowFar and to use them to promote the site (for example in search results and social media previews). You keep ownership of your content.

5. Listing rules and prohibited content

Every listing is checked by our team before it goes live. We don't allow:

• Fake businesses, false claims, or impersonating another person or business.
• Illegal goods or services, or anything that encourages crime or violence.
• Sexual content, hate speech, or content that harasses or threatens anyone.
• Photos or text you don't have the right to use.
• Misleading prices, “advance fee” offers, or requests for payment for jobs or loans.
• Wrong phone numbers or contact details that don't belong to the business.

We may refuse, ask you to change, hide or remove any listing that breaks these rules or that we reasonably believe may harm customers.

6. The listing fee

• We may charge a one-time listing fee. The amount is shown before you pay. When the fee is switched off, listing is free.
• The fee pays for our team to review your listing. It is not a payment for customers, rankings or guaranteed results.
• Once your listing is approved, the fee is not refundable, including if you later delete the listing or it is suspended for breaking these terms.
• If your listing is not approved and you decide not to fix and resubmit it, you can ask for a refund. Refunds in that case are at our team's discretion. Email dprogrammar@gmail.com with your payment reference.
• If you pay by bank transfer, upload a clear proof of payment. We confirm payments manually and may reject a proof we can't match to money received.
• If you have already paid for a listing, you won't be charged again for it.

7. The “ID submitted” badge

Business owners can share a photo of a government ID and a selfie holding it. Our team checks them visually. When the check is accepted, the owner's listings show an “ID submitted” badge.

This is not an official government verification and it is not a guarantee of the owner's honesty or the quality of their work. We don't check ID numbers against government records. Always take normal care before paying anyone.

8. Reviews

• You can review a business after contacting it through CustomerHowFar while logged in. You can't review your own business, and you can write one review per business (you can edit or delete it).
• Reviews must be honest and based on your own experience. Don't post fake reviews, reviews you were paid for, offensive content, or personal information about anyone.
• Business owners can post one public reply to each review. Keep it polite.
• Anyone logged in can report a review. Our team may hide reviews that break these rules. Hidden reviews don't count towards a business's rating.
• Reviews are the opinions of the people who wrote them, not of CustomerHowFar.

9. Suspension and deletion

• We may suspend a listing or an account if we reasonably believe it breaks these terms, misleads customers, or puts people at risk. A suspended account can't log in and its listings are hidden. We will tell you the reason by email.
• You can delete a listing at any time from your dashboard, and delete your account from your account page (“Delete my account”). See our Privacy Policy for what is deleted and what we must keep (anonymous payment records).
• If you think we made a mistake, contact us and we will look again.

10. Our liability

• CustomerHowFar is provided “as is”. We work hard to keep it accurate and available, but we can't promise it will always be error-free or online.
• Because we are not a party to deals between customers and businesses, we are not responsible for any loss, damage, injury or dispute that comes from them, including poor work, non-delivery, or money paid to a business.
• As far as the law allows, our total liability to you for anything related to CustomerHowFar is limited to the listing fee you paid us in the 12 months before the claim (or ₦10,000 if you paid nothing).
• Nothing in these terms limits liability that can't be limited under Nigerian law, or your rights as a consumer.

11. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. If we can't settle a disagreement with you informally, it will be decided by the courts of Lagos State, Nigeria.

12. Changes to these terms

We may update these terms as the service grows. We will change the “Last updated” date above and, for important changes, tell account holders by email or on the site. If you keep using CustomerHowFar after a change, you accept the new terms.

13. Contact us

CustomerHowFar (operated by Ebofuale Victor), Lagos, Nigeria. Email: dprogrammar@gmail.com, or use our contact form.